When will I get my order?

Due to the custom nature of the products, please allow 3-5 days for order processing. 

Your order generally will arrive in 1-2 weeks. Some high demand and promotional items may take 1 additional week due to the high demand.

Why can't I find these products in stores?

We make all our custom products in house, these types of products are not available anywhere else but online. 

Is my payment information secure?
Yes! We protect customer information with the latest 256-Bit SSL Encryption security used by the government to ensure all data is 100% secure, hacker proof, and worry free! 

What do I do when I have a problem with my order?
Contact us using this email info@aromakoo.com as quickly as possible and we will fix any problems you have, guaranteed. We take pride in 100% customer satisfaction. 

Where are you located?
We are located in Los Angeles, California, USA! Our products are sourced from the top countries in the world for their respective expertise.

Can I track my order?
Yes! Once your order is processed, you can request a tracking number from us and our system will send you tracking information. You can also go to our order lookup page to track your order!

What is your return policy?
If we made a mistake on your order, we will replace 100% free of charge or give you a 100% full refund, guaranteed! Just let us know what the issue is and we will provide return information.

Do you ship to my country?
We ship to NEARLY ALL major countries around the world (including USA, AUS, NZ, UK, CA, DEN, FIN, SWE, and many more). Shipping times may be increased for smaller countries.

Why haven't I received an order confirmation?

How do I change or cancel my order, Can I do it after I have received the shipping confirmation e-mail?

Will the package be delivered to my address?

I have not received my order, what should I do?

What payment methods do you offer?

You can either pay by credit card, debit card or PayPal. We accept all major cards like VISA, MasterCard and American Express.